Boutique lodge, geo domes & casino in Lake Hawea

Privacy Policy

Last updated: September 2026

Koru Hills ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and protect personal information when you visit koruhills.com, contact us or stay with us. We handle personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

Who we are

Koru Hills, State Highway 6, PO Box 46, Lake Hawea, New Zealand. Phone 027 226 0290, email [email protected].

What we collect

• Details you give us when you call, email or book: your name, phone number, email address, arrival and departure dates, number of guests and any special requests.
• Information needed for your stay, such as payment details processed by our payment provider and dietary or accessibility requirements.
• For casino guests, proof of age and identity where the law requires it, and any records needed for host responsibility and exclusion requests under the Gambling Act 2003.
• Basic technical information your browser sends automatically, such as IP address and device type, which our hosting provider keeps in server logs for security.

How we use it

• To answer your enquiries and confirm, manage and deliver your booking.
• To meet our legal obligations, including tax, accounting and gambling harm-minimisation requirements.
• To keep our website, guests and property safe.
• To send you information about Koru Hills, but only if you ask us to. You can opt out at any time.

Analytics and tracking

This website does not use Google Analytics, advertising pixels or any other analytics or tracking scripts. More detail on the few cookies we do use is in our Cookie Policy.

Sharing your information

We never sell your personal information. We share it only with trusted providers who help us run Koru Hills, such as our reservation and payment systems and our hosting provider, and only as far as they need it to do their job. We may also disclose information where New Zealand law requires it.

Storage and security

We store personal information securely and limit access to team members who need it. We keep it only as long as we need it for the purposes above or as the law requires, and then delete or anonymise it.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. To make a request, contact us using the details above. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this website.

Cookie Policy

Last updated: September 2026

Cookies are small text files that a website stores in your browser. This policy explains which cookies koruhills.com uses and how you can control them.

Cookies we use

No analytics or advertising cookies

We do not use Google Analytics, Google Tag Manager, advertising pixels or any other analytics or marketing cookies.

Your choices

• Accept all: strictly necessary cookies plus third-party content such as the Google map.
• Accept necessary only: only the strictly necessary cookies listed above. The map stays hidden.
• Decline and leave: you leave the website and no cookies are stored.

You can change your choice at any time with the Cookie settings link in the footer, or by clearing cookies in your browser settings.

Booking Policy

Last updated: September 2026

Reservations

All bookings are made by phone on 027 226 0290. Your booking is confirmed once we have received your deposit and sent you a written confirmation.

Deposits and payment

A deposit of 30% of the total is required to secure your dates. The balance is due 14 days before arrival. For bookings made less than 14 days before arrival, full payment is due at the time of booking.

Cancellations and changes

• More than 30 days before arrival: full refund of your deposit.
• 14 to 30 days before arrival: 50% of the total is charged.
• Less than 14 days before arrival or no-show: 100% of the total is charged.

We are happy to move your dates wherever we can. Please call us as early as possible.

Check-in and check-out

Check-in is from 3:00 pm and check-out is by 10:00 am. Early check-in or late check-out may be possible on request.

Guests

Koru Hills is an adults-only property. Families with children are welcome when they book the entire property; please talk to our team before booking.

Casino

Entry to the casino is limited to guests aged 20 and over, in accordance with the Gambling Act 2003. Photo ID may be requested at any time.

Terms and Conditions

Last updated: September 2026

About these terms

These terms apply to your use of koruhills.com and to bookings made with Koru Hills, State Highway 6, PO Box 46, Lake Hawea, New Zealand. By using this website or making a booking, you agree to these terms together with our Booking Policy and Privacy Policy.

Website content

We aim to keep the information on this website accurate and up to date, but details such as facilities, opening hours and prices may change without notice. All text, images and branding on this website belong to Koru Hills and may not be reused without our permission.

Your stay

Guests are responsible for any damage they cause to the domes, the lodge or the grounds. Smoking is not permitted indoors. We may refuse service or ask a guest to leave if their behaviour puts other guests, our team or the property at risk.

Casino

• The casino operates in accordance with the Gambling Act 2003.
• Only people aged 20 and over may enter the casino. Photo ID may be requested.
• We may refuse entry or ask a guest to leave the casino under our host responsibility policy, including where a guest appears intoxicated or at risk of gambling harm.
• Guests may request self-exclusion at any time. We will honour exclusion requests and orders made under the Act.
• We do not provide credit for gambling.

Liability

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. To the extent permitted by law, Koru Hills is not liable for indirect or consequential loss arising from your use of this website or your stay.

Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction.